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FLAT 15% Off on 3 months and above plan.


1 Month FREE on 6 months and above plan.




1. What is TOYEPRESS?

Ans . ToyExpress is an online rental library of toys and books where parents can select from more than 1500 toys/books and take those on rent for their children. There are various plans to choose from.

2. What brands of toys/books does ToyExpress keep?

Ans . ToyExpress has partnered with the best of international brands such as LeapFrog, VTech, ELC, FisherPrice, FunSkool, Tomy, OK Play, Chicco, Little Tikes, Mattel, and many more. This ensures the best quality of our toys. You can suggest a brand or any particular toy that you wish for in our collection by giving details after clicking on 'Suggest a toy' tab on our homepage or call us on 011-26712081.
3. How do I become a member?

Click on 'BECOME A MEMBER'. After filling up the registration form, choose the most suitable membership plan. You can make payment either on delivery on by NEFT.

Call our representative on 011-26712081. We will create your account with membership plan of your choice. You can make payment either on delivery or through NEFT.
OR Visit our library and we will be pleased to help you.

4. Can I customise membership plans?

Ans. YES!! If you believe that our existing plans do not suit your needs, you can call us on 011-26712081. We will do our best to accommodate your needs.

5. What if I can't decide which toys are best for my kids?

Ans. Our experts are here to help you! You can call us on 011-26712081 and we will help you select the most age appropriate toys/ books for your child.

6. How do I rent/ return toys/ books?

Ans. Follow these steps:
    a. Login with your username and password.
    b. Look under MyAccount. All your details are reflected here.
    c. You can browse our collection and choose most appropriate toys for your child. These toys will be shown under 'Borrowlist'. Please click on 'Click to Borrow' to confirm that you want to borrow these toys.
    d. When you want to return the toys, please go to 'borrow -return' tab under 'My History'. Check the toys that you wish to return and click on 'Click to Return'.
    e. Borrow more toys and logout from your account.

7. What if I don’t like the toy at the time of first delivery?

Ans. We always recommend that you understand the working or other details of the toy from our Toy EXPRESS before delivery. However, If you don’t like the toy at the time of first delivery (COD Payment Case) and the toy is in proper working condition, then Rs. 100/- will be charged as delivery Charge. However, if you order another toy of your liking within a week, then this amount will be adjusted in your plan.

8. What is a Wishlist?

Ans. If the toy your child wishes to play with is out in circulation, you can add that toy in your Wishlist. As soon as that toy is back in stock, you will be notified by email. Then you can login and borrow that toy.

9. What is a Monthly Toy Box?

Ans. We are here to make your life simple and full of fun. You could make a list of 20 toys and 20 books/ puzzles as per your priority at the beginning of every month. We will choose the first available toy and book/ puzzle for you every week and deliver at your convenience. Grab those extra minutes every week to have fun with your loved ones without having to be worried to choose and borrow every week. Just a few minutes at the beginning of every month, and you are free for the rest of the month.

10. How do I make payment?

Ans. We accept the following modes of payment:

  • Debit / credit cards or net banking of all major banks

  • Cash on delivery (COD)

  • Cheque

  • Cash card / other wallets

  • E-gift voucher

  • NEFT

NEFT details:
Bank Name : HDFC Bank
Account No : - 05862560000612
Account Type : Current A/c
Branch : Green Park, New Delhi
IFSC Code : HDFC0000586

11: How is delivery made and are there any charges? very made and are there any charges?

Ans. Our representive will call you once we receive your new request and confirm the delivery date and time. The toys will be delivered at your doorstep and at your convenience. UNIMAGINABLE!! but, it's true, there are NO extra delivery charges.

12. How does ToyExpress ensure that all it's toys/ books are clean and hygienic?

Ans. We follow a stringent process to maintain the toys/ books in clean and hygienic conditions. All our toys are cleaned with recommended Toy cleansers and sanitizers, blow dried to ensure removal of moisture and delivered in shrink wrap and high grade plastic pouches to you.

If you wish to include any additional process to maintain high standards of hygiene, please send your suggestions on feedback@toyexpress.in or call 011-26712081.

13. Are there any late fees?

Ans. NO!! We don't believe in charging late fees.

14. Can I get toys for special occasions such as birthday parties, kids party, holidays, camps etc?

Ans. YES!! These will be customised according to your needs. So please get in touch with us on info@toyexpress.in or call 011-26712081.

15. Will my membership days get wasted if I go on a holiday?

Ans. NO! When you go on a holiday or cannot use the membership for any reason, you can FREEZE your membership. So these days will not go wasted.But, you will have to return all the items that you have before you can freeze your plan. Please be sure before you freeze your plan because, once you freeze the plan, then you will not be able to do any activity on the website till the FREEZED period is over. Also, the FREEZED period cannot be reduced.

16. What is the refundable security deposit?

Ans. This is the deposit we take from every member. The deposit will be returned to the member in cheque/bank account within 7-10 working days, after pick up of the toy and after making any necessary deductions (damage toy cost/pending payment), when you choose to discontinue the membership plan.

17. What do I do if my child breaks/ damages a toy?

Ans. However the chances are very less that a toy is damaged because we keep the best quality toys in our library. Still, If a toy/ book is damaged by your child, then you have two options:

a. If you lose a part, we will give you a fortnight to find that part. Incase you can't find it, we charge the cost of replacement of the part. Incase replacement is not possible, we charge you the depreciated cost of that toy ranging between 20% to 60% less than MRP.

b. If a part is damaged, we try to repair it and charge only the actual cost of repair. Incase it cannot be repaired then we charge you the depreciated cost of toy ranging between 20% to 60% less than MRP.

18. Do I have to pay any fee for re-opening my account after closing it?

Ans. Yes, A member can re-open his/her account after closing it by paying a fee of Rs.200/- . But, in case of freezing their account there will be no charges.

Our Details

The full name of our company is ARS Merchants Pvt. Ltd.
We are registered in New Delhi, India and our PAN number is AABCA1099H

Our Corporate address is:

38, 2nd floor, Mohammadpur,
Near Bhikaji Cama Place, New Delhi.

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